[CX] · Customer Experience
Customer
touchpoints turned into
competitive advantage.
We build, integrate, and run the full CX infrastructure — from
e-commerce platform to personalization, loyalty, and marketing
automation. One coherent system, one operating model, measurable ROI.
prodct/units/cx.config
1// unit.config
2unit: "[CX]"
3focus="customer experience & commerce"
4for=CMOs · E-Com leads · UX decision makers
5team=architects, ux, eng, integration
6platforms=Shopware · Shopify · Commercetools
7integration=Dynamic Yield · Braze · Talon.One
8model=build → integrate → run
// das Problem
Revenue left on the table — not because the product is wrong.
You want better customer experiences, higher conversion,
and real personalization. But your martech stack is fragmented,
your processes are slow, and every optimization feels like a
workaround. The gap between ambition and execution keeps growing.
Whether you're expanding into new markets, switching platforms, or
building customer loyalty — we connect everything into one system
that drives ROI, conversion, and efficiency across the full journey.
Consulting, architecture, integration, and delivery under one roof.
// die Customer Journey, die wir abdecken
Every stage of the journey, connected to the same data.
Ein Stack, ein Betriebsmodell. Wir schrauben kein Martech einfach dran — wir integrieren es, damit jede Phase die nächste informiert.
// discover
SEO & content
Google Vertex AI
SalesViewer
paid attribution
// consider
Fact Finder
Pimcore
Contentful
product discovery
// convert
Commercetools
Dynamic Yield
Shopware
SAP Commerce
checkout A/B
// engage
Braze
MovableInk
Brevo
lifecycle ops
// retain
Talon.One
loyalty & promotions
win-back
CRM automation
// Engagement-Modell
Four phases. Every handover planned.
Von Discovery bis Managed Service, mit klaren Exit-Kriterien bei jedem Schritt. Stay if you need us; leave when you don't.
01DiscoveryAudit the stack, the funnel, the team. Scope the outcome.
02ExecutionBuild, integrate, migrate. One senior team owns the release.
03HypercarePost-launch stabilization, A/B tests, KPI tracking.
04Managed serviceOptional — we run it, so your team can own the roadmap.
// Leistungen
Was wir bauen und betreiben.
01E-Commerce-Plattform-Build, migration, and operations across Shopware, Shopify, Commercetools, and SAP Commerce.
02Personalisierung und Experimentation with Dynamic Yield — from product recommendations to full-page variants.
03Marketing Automation and customer engagement on Braze, Brevo, and MovableInk — lifecycle, transactional, triggered.
04Promotion- und Loyalty-Engines with Talon.One — coupons, cashback, tiered loyalty, cross-sell.
05Product discovery and on-site search with Fact Finder and Google Vertex AI. PIM on Pimcore or Contentful.
06Solution Architecture and system integration — the unglamorous work that makes the rest of it actually pay off.
// Tech-Stack
We know these systems because we run them in production.
Keine Partner-Logo-Wand. Every vendor below we've integrated, migrated, and operated for enterprise clients.
// wenn Kunden uns anrufen
Typische Situationen.
01"Our conversion rate is flat and nobody on the team can tell us why."→ funnel audit
02"We're replatforming e-commerce — and we can't afford any downtime."→ migration
03"We want personalization at scale, but our data and content are siloed."→ personalization
04"We're expanding into three new markets next quarter."→ market rollout
05"Our loyalty program is a spreadsheet. We need something that actually drives retention."→ loyalty
// warum prodct [CX]
Execution-driven, fast, structured in implementation.
Wir beraten nicht nur — wir liefern end-to-end: consulting, solution
architecture, integration, and tech delivery. Your team gets a
partner that owns outcomes, not slide decks. Every release has
measurable KPIs committed before the first line of code.
Wir haben den CX-Core-Stack hunderte Male integriert. We know which
vendors deliver on their demo and which ones don't. That's advice
you can only give if you've also run the incident at 3am.