[CX] · Customer experience
Customer
touchpoints turned into
competitive advantage.
We build, integrate, and run the full CX infrastructure — from
e-commerce platform to personalization, loyalty, and marketing
automation. One coherent system, one operating model, measurable ROI.
prodct/units/cx.config
1// unit.config
2unit: "[CX]"
3focus="customer experience & commerce"
4for=CMOs · E-Com leads · UX decision makers
5team=architects, ux, eng, integration
6platforms=Shopware · Shopify · Commercetools
7integration=Dynamic Yield · Braze · Talon.One
8model=build → integrate → run
// the problem
Revenue left on the table — not because the product is wrong.
You want better customer experiences, higher conversion,
and real personalization. But your martech stack is fragmented,
your processes are slow, and every optimization feels like a
workaround. The gap between ambition and execution keeps growing.
Whether you're expanding into new markets, switching platforms, or
building customer loyalty — we connect everything into one system
that drives ROI, conversion, and efficiency across the full journey.
Consulting, architecture, integration, and delivery under one roof.
// the customer journey we cover
Every stage of the journey, connected to the same data.
One stack, one operating model. We don't bolt on martech — we integrate it so every stage informs the next.
// discover
SEO & content
Google Vertex AI
SalesViewer
paid attribution
// consider
Fact Finder
Pimcore
Contentful
product discovery
// convert
Commercetools
Dynamic Yield
Shopware
SAP Commerce
checkout A/B
// engage
Braze
MovableInk
Brevo
lifecycle ops
// retain
Talon.One
loyalty & promotions
win-back
CRM automation
// engagement model
Four phases. Every handover planned.
Discovery to Managed Service, with clear exit criteria at every step. Stay if you need us; leave when you don't.
01DiscoveryAudit the stack, the funnel, the team. Scope the outcome.
02ExecutionBuild, integrate, migrate. One senior team owns the release.
03HypercarePost-launch stabilization, A/B tests, KPI tracking.
04Managed serviceOptional — we run it, so your team can own the roadmap.
// capabilities
What we build and run.
01E-commerce platform build, migration, and operations across Shopware, Shopify, Commercetools, and SAP Commerce.
02Personalization and experimentation with Dynamic Yield — from product recommendations to full-page variants.
03Marketing automation and customer engagement on Braze, Brevo, and MovableInk — lifecycle, transactional, triggered.
04Promotion and loyalty engines with Talon.One — coupons, cashback, tiered loyalty, cross-sell.
05Product discovery and on-site search with Fact Finder and Google Vertex AI. PIM on Pimcore or Contentful.
06Solution architecture and system integration — the unglamorous work that makes the rest of it actually pay off.
// tech stack
We know these systems because we run them in production.
Not a partner-logo wall. Every vendor below we've integrated, migrated, and operated for enterprise clients.
// when clients call us
Typical situations.
01"Our conversion rate is flat and nobody on the team can tell us why."→ funnel audit
02"We're replatforming e-commerce — and we can't afford any downtime."→ migration
03"We want personalization at scale, but our data and content are siloed."→ personalization
04"We're expanding into three new markets next quarter."→ market rollout
05"Our loyalty program is a spreadsheet. We need something that actually drives retention."→ loyalty
// why prodct [CX]
Execution-driven, fast, structured in implementation.
We don't just consult — we deliver end-to-end: consulting, solution
architecture, integration, and tech delivery. Your team gets a
partner that owns outcomes, not slide decks. Every release has
measurable KPIs committed before the first line of code.
We've integrated the core CX stack hundreds of times. We know which
vendors deliver on their demo and which ones don't. That's advice
you can only give if you've also run the incident at 3am.